Shipping + Returns
 

Shipping Domestic

Please fill in a delivery form in order for us to calculate courier costs and any special instructions.

Deliveries are usually within 28 days from receipt of full payment. We use an external and reliable courier, hence the lead time given. The courier is a one-man operation unless otherwise stipulated at time of purchase. If an additional person is required to help unload, this should be stated prior to obtaining a delivery quote, as extra cost will need to be added.

We can ship, please see further conditions.

Storage

With storage costs high and space always at a premium, we do request that delivery must be arranged within six weeks of purchase. Alternative arrangements can be agreed, please request storage costs if you are not going to be ready to take delivery within the timeframe stated. Typically, for smaller items this is £3-£5 per week, for larger items up to £15. We will contact you to request delivery dates if these have not been agreed, but if no information is provided after six months this can result in the item being sent to auction with no refund, purely to cover the expense of secure storage of that period.

Shipping International

Please fill in a shipping request in order for us to calculate the costs of shipping, along with any associated taxes and special crate.

All our export has custom made crates designed and built to provide safe transit. You are liable for any import tax should it be relevant.

We use Parcelforce worldwide for parcels, and this can take up to 28 days.

Returns

The most important thing to us at Imagined Interiors is that you, our clients, have absolute confidence in what you purchase. We will accept returns strictly within 7 days should items be damaged in transit or not as described. No other reason such as doesn’t fit or change of mind, will guarantee a return or a refund. A credit note can be offered, or in certain circumstances a refund within 35 days.